Question 1

Track my order

Accepted Answer

To track the progress of your order, [click here](/order-tracking).

Question 2

Report a problem with my order

Accepted Answer

If you have any problems with your order (unreceived order, theft, breakage, etc.) do not hesitate to write to us right here: [sav@larosee-cosmetiques.com](sav@larosee-cosmetiques.com) or call us at: +33 1 76 50 77 07 from 9:30am to 5:30pm.

Our customer service will respond to you as soon as possible!

Question 3

Modify or cancel my order

Accepted Answer

To modify or cancel your order, call us at +33 1 76 50 77 07 from 9:30am to 5:30pm.

Our customer service will indicate the steps to follow depending on the status of your order.

Question 4

Modify my delivery address

Accepted Answer

**1\. You have just placed an order **

To modify your delivery address (excluding collection points), write to us right here [sav@larosee-cosmetiques.com](sav@larosee-cosmetiques.com) or call us at +33 1 76 50 77 07 from 9:30am to 5:30pm.

Our customer service will indicate the steps to follow depending on the status of your order.

**2\. You wish to modify your delivery address for a future order**

To modify your delivery information, you can log in to your customer account under the section "my addresses".

Question 5

Report an issue with my product (allergy, broken product, manufacturing defect, etc.)

Accepted Answer

To report an issue with one of our products (breakage, allergic reaction, manufacturing defect, etc.), write to us right here:
[sav@larosee-cosmetiques.com](sav@larosee-cosmetiques.com) or call us at +33 1 76 50 77 07 from 9:30am to 5:30pm.

Our customer service will respond to you as soon as possible!

Question 6

I forgot to enter my promo code before placing my order

Accepted Answer

Unfortunately, once your order is validated and paid for, we can no longer apply the promo code. You will be able to use it for a future order, depending on the validity of the offer.

Question 7

Where to find new arrivals and/or current offers?

Accepted Answer

Find our new products and current offers on our website as well as in our partner pharmacies, by activating the filter [on this page](/pharmacy-locator).

Question 8

What are the conditions for the current offers?

Accepted Answer

Find the conditions for our current offers by clicking on the banner located at the very top of the site.

Question 9

Delivery times

Accepted Answer

Standard delivery orders are delivered within 3 to 4 business days in metropolitan France.

Express delivery guarantees next-day delivery if the order is placed before 12pm from Monday to Friday.

For international delivery, orders are approximately delivered within 4–5 business days.

Question 10

Delivery in France

Accepted Answer

Delivery is free in France, from €25 purchase. You can choose to have your order delivered directly to your home or to a pick-up point.

For orders under €25, delivery costs are calculated before payment of your order according to the choice of your carrier and shipping method.

Question 11

International delivery

Accepted Answer

International delivery costs depend on the destination country of your order. They will be calculated at the time the order is placed, just before payment.

Question 12

Make a return request

Accepted Answer

You have a period of 14 days from the receipt of your order to initiate a return.

Contact our customer service at the address [sav@larosee-cosmetiques.com](sav@larosee-cosmetiques.com) and provide your order number.

Our customer service will indicate the steps to follow.

Once the return request is validated and our logistic team receives the product(s) intact and unused, we will proceed with the refund on the card used for payment.

Return shipping costs are covered by the customer.

Question 13

Create an account

Accepted Answer

To create your account, [click on the icon](/account/login) at the top right of our website.

Then click on "Create my account" and follow the guide!

Creating a La Rosée account allows you to access your personal information, order history and tracking details.

Question 14

Forgotten password

Accepted Answer

During the login process, click on « [Forgot password?](/account/recover) »to receive an email within minutes that will allow you to set a new password.

Question 15

Delete my account

Accepted Answer

To delete your account, write to us right here [contact@larosee-cosmetiques.com](contact@larosee-cosmetiques.com) or call us at +33 1 76 50 77 07 from Monday to Friday between 9:30am to 5:30pm.

Our customer service will respond to you as soon as possible!

Question 16

Subscribe to the newsletter

Accepted Answer

To stay on top of all our offers, exclusive previews and tips: subscribe to our newsletter at the bottom of this page. We offer a -10% code for new subscribers!

Question 17

Payment methods and security

Accepted Answer

Our website accepts credit cards (VISA, Mastercard and Amex), PayPal, Apple Pay and Lydia.

All transactions are secure and encrypted.

Question 18

Gift card or credit note

Accepted Answer

If you wish to use a gift card, promo code or credit note, simply enter it at the time of the payment "Gift card or promo code" box provided for that purpose.

Question 19

Payment declined

Accepted Answer

If your transaction was unsuccessful, write to us right here  [sav@larosee-cosmetiques.com](sav@larosee-cosmetiques.com) or call us at +33 1 76 50 77 07 from Monday to Friday between 9:30am to 5:30pm.

Our customer service will respond to you as soon as possible!

Question 20

My invoice

Accepted Answer

For eco-responsibility reasons, we do not send paper invoices.

You can find your invoice attached to the confirmation email for your order or in your customer account under "My Orders".

Question 21

Who is it for?

Accepted Answer

Our products have been designed for all skin types, even the most sensitive. Our range is gender-neutral. Our formulas are also suitable for pregnant and breastfeeding women.

[Our Mon Petit La Rosée range](/collections/soins-bebe) can be used from birth.

Question 22

For tips

Accepted Answer

For personalized advice, write us right here
[contact@larosee-cosmetiques.com](contact@larosee-cosmetiques.com) or call us at +33 1 76 50 77 07 from Monday to Friday between 9:30am to 5:30pm.

Question 23

Our formulas

Accepted Answer

We tell you everything about our formulas, with complete transparency [right here](/impact/nos-formules).

Question 24

Our packaging

Accepted Answer

We tell you everything about our packaging, with complete transparency, [right here]

Question 25

Expiration and use date

Accepted Answer

The expiration date of our unopened products is 3 years. After opening, the period of use is indicated by a graphic symbol (PAO) on the packaging.

Question 26

How to test the products?

Accepted Answer

To test our products, you can go to one of our partner pharmacies. Find the nearest one to you by [clicking here] (/pharmacy-locator).

A member of the pharmacy team will tell you about our range and let you try our products so you can get an idea of the textures and irresistible scents!

We provide samples sparingly out of eco-responsibility but if your pharmacy has some, they will be happy to give you some: do not hesitate to ask!

We also offer a sample of your choice in orders placed on our website. We remain at your disposal at [contact@larosee-cosmetiques.com](contact@larosee-cosmetiques.com) for personalized advice!

Countries

FAQ

My order

Promo codes and current offerts

Shipping information

Return and Refund

My account

Payment and invoice

Products